题型有：1. PART ONE 2. PART TWO
PART ONE
1． ? You are the Purchasing Manager for a large company. Last week you decided to look for a new supplier for stationery and office equipment. Now you are thinking of Compass Office Goods Ltd. as a new supplier. ? Write a memo to your company’s department heads. ? explaining why you looked for a new supplier ? saying who the. new supplier is ? asking for feedback about the goods that they supply. ? Write 40-50 words. MEMO _______________________________ ______________________________________
正确答案：From：Purchasing ManagerTo：All Department HeadsSubject：New supplier for stationery and office equipment The poor quality of stationery and office equipment has been complained of all the time．My department is considering looking for a new supplier．Compass Office Goods Ltd．is the top one，providing the best in this field．Sample product
s have been distributed to each department. Any suggestions will be highly welcomed. Thanks!
PART TWO
2． ?Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following notes:?Phone left to ring too long before being answered.?Calls answered impolitely, e.g. just “Hello”.?Transferring calls automatically to a colleague — often the colleague doesn’t know about the transfer, or how long it will be for.?Taking messages — some employees not writing detailed messages down (date, time, caller商务英语写作’s name and number),?The Office Manager has asked you to write a report to all staff on recommended telephone procedures.?Write the report in about 120 - 140 words, explaining how stall’ should use the phones. Use the information in your notes above.?Write on your Answer Sheet.
正确答案：Introduction: The report is aimed at providing proper telephone-making procedures for our staff. Findings: As far as we know, tile telephone service always reflect
s the image of a company, but recently we have received a lot of criticism of it. Obviously, our telephone service is far front satisfactory.Suggestions: After the most common complaints have been looked into, the following procedures are put forward and should be complied with by all our staff members:?Answer the phone as soon as it rings, if there’s nothing urgent at your hand.?Answer all calls courteously: you should use such expressions as “How can I help you?” “What can I do for you?” etc, instead of merely saying “hello”.Inform your colleague promptly if it’s a transferring call, esp. how long it will be for, Develop the habit of noting down the important information of every call, esp. date, time, and the caller’s name and number.
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