题型有：1. PART ONE 2. PART TWO
PART ONE
商务英语写作1． ?The bar chart below shows the sales figures of a college bookstore which was broken down into different categories according to the types of items and clients． ?Using the information from the chart，write a report of the outstanding features of the sales figures． ?Write 120-140 words．
正确答案： The bar chart below shows the sales of a college bookstore．The client types include：book club member，college staff，college students and members of public．Among them，college students buy the most，over 1500．The majority purchased by．them is magazines．Book club members are the second largest type of clients．Over 1100 are sold． However．to book club members，they are more likely tO buy non-fiction books．To other two types， the sales of magazines outnumbered the total amount of non-fi
ction books and fiction book． To conclude，magazines are the category of publications with the 1argest sale and college students make the largest purchase in comparison with the other three types of customers．
解析： 1．The majority purchased by them：他们家的大部分。 2．Book club members are the second largest type ofclients：图书俱乐部成员是第二大顾客。 3．To other tWO types，the sales of magazines outnumbered the total amount of non-fiction books and fiction book：对于另外两大顾客，杂志的购买量超出非小说与小说书之和。
PART TWO
2． Write an answer to one of the questions 24 in this part．Write your answer in 200-250 words．1. Question 2 ?You work for a large fast food company．As the chain restaurants in Shanghai of your company have become quite successful，your company aims to open new ones in other cities such as Wuhan and Nanchang．Your job is to do some market research in these two cities and report to your manag ing di rector． ?Write your report，including the following information． ?advantages for opening new fast food restaurants i
n these two cities ?disadvantages for doing so ?your conclusion from the market research ?your suggestions for the new project． Question 3 ?As China’s market economy has been getting maturer gradually，more attention should be paid to customer service，if companies want to maintain sustainable development．The managing director has asked you to suggest ways of improving customer service of your company． ?Write a proposal for the managing director，including the following information： ?reasons for strengthening the customer relations department ?ways of handl ing customers’complaints ?why and how the after-sale service should be improved ?decision to adopt the policy of“The customer is always right”． Question 4 ?The department store，which you work for．has been doing So well in sales recently that it needs to replenish its stock with a variety of goods．You’ve been asked to write a letter to one of your major suppliers about your needs immediately． ?Write your letter to inform your suppl ier of your needs，including the following information： ?showing thanks and appreciation for their cooperation and support all the time ?the current situation of your sales ?listing some of the most needed goods ?the expected time of del ivery and the prices of goods as usual．
正确答案： As China’s market economy has been getting more mature gradually，more attention should be paid to customer service，if companies want to maintain sustainable development．It is true to our company，too．Therefore，I want to make a proposal on how to improve our customer service． First of all，our company should strengthen the customer relations department and improve our waysof handling customers’complaints．Many cases fron large and small companies have proved repeatedly that goodwill towards all customers will reap tangible rewards in the form of increased profits for business．We should expend more resources including time，effort and money on dealing with customers’complaints and demands，study their needs and treat them as if they were members of our own families． Secondly，we should improve our after-sale service as well．which is directly linked with the increase of sales volume and sales income．What is more important，good after-sale service plays a decisive role in keeping our old customers and attracting new ones．That’s why we should train ou employees to serve the customers better and try their best to satisfy customers’needs and demands． Last but not the least，I suggest that our company adopt the policy of“The customer is always right”．Only
in this way can we do our best to help our company increase sales and profits and maintain sustainable development，as long as-we keep our old customers and always attract new ones．
解析： 1．Many cases from large and small companies have proved repeatedly that goodwill towards all customers will reap tangible rewards in the form of increased profits for business：大小公司的很多案例一再表明善待顾客会给公司带来利润增加。 2．play a decisive role in：在……发挥关键作用。 3．Only in this way can we do our best to help our company increase sales and profits：只有用这种方法，我们才能帮助公司增加销售量及利润。
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