BEC商务英语写作范文：道歉信
首先看一篇赔礼信~
要求：You are the secretary of a computer hardware company. Write an email to Mr Gatt one of your customers, to apologise for the inconvenience createdbecause he has not received an order. Mr Gatts email address is . You should write between 60 and 80 words.
To:
Subject: Missing Order
Dear Mr Gatt,
I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January.[1] I cannot as yet say who is at fault but I assure you there will be a full investigation.[2] Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.[3]
I would like to apologise once more.[4]
Yours sincerely,
George Hili
[0]这篇赔礼信比较短，不知道日常生活中的赔礼信是否也这么短。或许是由于对方原来就可能比较生气了，再发一篇长篇大论可能对方也不想看，对方其实就像知道问题怎么解决，后果谁担当。因此这篇邮件的规律基本也是根据这一挨次。
[1]开头赔礼。[2]然后可能会叙述问题缘由，或者将解决方案先讲完，再解释缘由(假如比较长)。
[3]解决方法，越细越好，落实到人头和时间。这里用的.shortly，或许发完邮件当天就会着手处理，但假如解决的时间比较长一些，或许应写明大约需要多少时间。
[4]最终再次赔礼。
再来看一篇非正式的邮件~
要求：You cannot go for basketball practice. Write an email to your coach, George explaining why. Georges address i@vmail . You should use between 50 and 60 words.
To: i@vmail
Subject: Basketball Practice
Hi George,
Im really, really sorry but I just cant make it for basketball practice this evening. Weve got a biology test tomorrow and I havent yet started studying for it. I cant afford to fail the test, because I already failed the last one.
I promise to make up for it by the next practice session.
Ron
*规律同上，首先赔礼，然后解释缘由，然后表明态度、补救措施I promise to make up for i
t by the next practice session。由于比较简短，也并不特别正式，最终礼节性的结尾就省去了。
来试一试~
要求：Write an email to Ms Sciberras, the school librarian, apologising for not returning the books on time. The school library email address is . You should write between 50 and 60 words.
来试一试~
Sample
to:
subjectz: Library Books
Dear Ms Sciberras,
商务英语写作
I would like to apologise for not returning the books but I have been away from school for a week because I had the measles. I will not be coming to school for another week or so. I promise I will return the books as soon as I am back.
Thank you.
Regards,
Anita Borg
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