Unit One
Part Two
Exercise I
--- I’d like to reserve several rooms at your hotel.
--- I want to reserve three twin rooms and one family suite.
--- Can I have your name, please?
--- Mary Brown
--- Can you give me your telephone number?
--- No. 1125 College Road, Haidian District, Beijing
--- When will you be arriving, please?
--- Three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right?
--- We are looking forward to seeing you.
Exercise II
---Good morning. This is Hilton Hotel. Can I help you?
--- I would like to reserve rooms at your hotel.
---Wait a moment, please. I’ll put you through.
--- Room Reservation. Can I help you?
---This is International Travel Agency in China. We’d like to reserve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.
---Wait a moment, please. Let me check.. Yes, we have.
---How much will be spent for a room?
---130 dollars for a single room and 150 dollars for a double.
---Does this include food bills?
---No. Sorry. It doesn’t.
---Do children get discount?
---Yes. Children under 12 years old are charged half.
---By the way, do we need to pay money for an extra bed?
---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else?
---No, thank you.
--May I know your name, sir?
--Wang-ping.
---It’s all right. Thank you.
Part Three
Exercise I
1. (F) 2. (T) 3. (T) 4.(F) 5. (T)
Unit Two
Part One
Exercise
--- I reserved a single room at your hotel.
--- Mary Brown.
--- Where are you from?
appreciates--- What kind of room did you reserve?
--- Oh, yes. Your room number is 321, this is your room card and key.
--- Yes, of course.
--- Could you give me your passport and fill in this registration form, please?
--- Let me have a look at it. Could you fill in your passport number and your signature?
Unit Three
Part Two
Exercise I
--- Here is your suitcase. Miss Brown.
--- If you want more clothes hangers, please let me know.
--- This is your bathroom. Towels are on the rack over there.
--- Where is the bell?
--- You can push it if you want anything.
--- You can put them outside your door before going to bed.
--- They will be ready the next morning.
--- Could you tell me something about your hotel?
--- Certainly. Restaurants are on the 11th floor. The coffee shop, the hair-dresser’s, money exchange and shopping centre are on the first floor.
--- Is there a bar?
--- Thank you. By the way, must I leave the key to the floor attendent when I go out?
--- Oh, no. It’s my pleasure to serve you, miss. But we don’t accept tips. Thank you for your kindness.
Part Three
Exercise I
1. (F) 2. (T) 3. (F) 4. (F) 5. (T)
Unit Four
Part Two
Exercise I
--- May I help you?
--- Good afternoon. I’d like to convert US dollars into RMB.
--- Here you are.
--- What’s the exchange rate for US dollars today?
--- How much do you want to change?
--- What denominations do you like?
--- Let me see. 20 one hundreds, 20 fifties, then give me some small bills.
--- Do you charge service fee?
--- Not at all. It’s my pleasure to serve you.
Part Three
Exercise I
1. (T) 2. (T) 3. (F) 4. (F) 5. (F)
Unit Five
Part Two
Exercise I A
--- Could you contact Mr. Carter for me, please?
--- Do you know his room number?
--- Oh, I’m sorry. I don’t know.
--- Hold on, please. Mr. Carter’s room number is 860. Go ahead, please.
B
I want to make a local call. Could you tell me the telephone number of the Friendship Hotel?
Exercise II
--- I’d like to speak to Mr. Baker in Room 201.
--- I’m sorry. I can’t hear you. It’s not clear, could you speak louder?
--- I’d like to speak to Mr. Baker in Room 201.
--- I’m sorry. I can’t hear you. Could you please speak close to the receiver?
--- I’d like to speak to Mr. Baker in Room 201.
--- Oh, yes. I’ll put you through immediately.
Unit Six
Part Two
Exercise I
--- Would you like to leave a message?
--- Should I tell him you will give him a call or ask him to call you ?
--- Tell him to call to the Washington Hotel. The number is 4386000 to 1023.
Part Three
Exercise I
1. (F) 2. (F) 3. (T) 4. (T) 5. (F).
Unit Seven
Part Two
Exercise I
--- This is Tom James.
--- I made a call to my Hong Kong office, but I can’t get through.
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